TRANSERV Program

With extensive field experience and significant volume of installations, and in collaboration with our friends and partners at training institutions across the globe, Transas has developed a comprehensive, flexible and customisable simulator maintenance and development program called “TRANSERV”.

The program consists of a number of individual options, with a goal of offering the customer the maintenance, support, warranty and upgrade services to meet their objectives and budget. The program allows customers to predict and manage more effectively the budget for their simulator programs with the peace of mind of knowing that the system will remain state of the art and in good working order for many years to come. You are also able to take advantage of new Transas software developments and keep up with new or potential changes in National and International simulator standards.

Program Services

The TRANSERV program provides the following support and maintenance services;

• Priority support
• Telephone support
• Email/Internet support
• Guaranteed response time
• Warranty options
• Discounted Labor service charges
• Remedial maintenance / Priority on-site assistance
• Internet online support
• Guaranteed response time on site
• Guaranteed availability of spare parts
• Discounted spare parts
• On site preventive maintenance
• Single point of contact

In addition, TRANSERV provides a number of system development services:

• Software upgrades
• Training support
• Database correction service
• Feedback and developments
• Information Service

Transas often hosts International or Regional User Conferences and Workgroups, and Roadshow events where we bring our team to you. Our TRANSERV customers are a big part of these events, and are always welcome participate fully in them. Transas does not charge an attendance fee for such events – and all are welcome to participate!

In addition, we do our very best to support conferences, exhibitions, and events that you, our customers and partners may host.